In Desty Omnichannel, you can view and monitor the return status of marketplace orders through the Manage Returns submenu. This feature allows you to track the progress of the return process, from submission until the return is completed or canceled. Here are the steps.
Go to the Orders menu, then select the Return Management submenu.
Then click the “Return” tab, and you will see the following view.
Here is an explanation of each subtab in the Manage Orders submenu.
Pending: Displays new order return requests awaiting approval. You can accept or reject return requests through each marketplace’s Seller Center.
Processing: Displays orders whose return requests have been approved and are awaiting the product shipment process from the buyer to the seller.
Dispute: Displays return requests that are still under review by the marketplace.
Completed: Displays orders whose return process has been completed.
Canceled: Displays return requests that have been canceled or not continued.
That concludes the explanation of how to view order return status through the Manage Returns submenu in Desty Omnichannel.